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Frequently Asked Questions

Best Choice Products
How do I contact you regarding my order?

e-mail: cacustomerservice@bestchoiceproducts.com

When will my order ship?

All orders normally ship out within 1-2 business days of being placed.  You will receive a confirmation e-mail with the tracking number for the order once the order has shipped.  You can track the order at Fedex.com.  The tracking number will also show the estimated delivery date of the order.

What if I don’t receive my order?

If your order is not received by the estimated delivery date, or with 7-9 business days, please contact our Customer Service department by e-mail at: 

cacustomerservice@bestchoiceproducts.com. Our Customer Service representative will file a claim with the shipper. Be advised that the process can take from 1-3 business days to be resolved.

Why didn't I receive a product manual with my order?

Not all of our products have a product manual, particularly items that do not require assembly.  For those that do, you can 
visit our website at: http://bestchoiceproducts.ca/pages/instruction-manuals to obtain one or contact us via e-mail.

What if I need replacement parts for this item?

Best Choice Products purchases directly from overseas vendors, which allows us to offer you the customer, the best price for our products.  We do not sell parts for the products. In cases where an item is damaged or defective and the customer would like to have the part replaced, we have a limited amount of parts available from the supplier. These parts are primarily for orders that are still within the 60-day purchase warranty.

What if I purchased/received the item as a gift?

At Best Choice Products we are aware that some orders that customers receive was as a gift from a loved one or family member.  Per our warranty policy, we ask that all orders received be inspected upon delivery within 7 days.  This will allow you and us to address any issues or concerns that may be associated with the order right away.

What if I need help with the assembly of my item?

We have provided video instructions for some of the items we sell at our website. You can also e-mail your questions to : cacustomerservice@bestchoiceproduct.com.

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